I'm a product designer based in New York City.
I previously worked at DEPT, a global digital agency where I led product design projects across a range of industries, and now at Creative Outsider, partnering with early-stage teams and growing companies to bring their products to life.
As a designer, I've always worked as a consultant. Sometimes embedded with a team for the long haul, sometimes brought in for a focused stretch to set direction, build foundations, and raise the bar.
Although I've worked across very different industries, the through line has always been the same: understanding problems deeply and translating them into thoughtful solutions.
I'm most useful when things are still a bit unclear—when a team knows something isn't working but hasn't figured out why, or doesn't know where to start. I like getting close to the product, making decisions that hold up and scale, then stepping back once the team has it covered.
When I’m not designing, you’ll usually find me covered in clay at a pottery studio or cooking something unnecessarily complicated.
I love connecting with people and talking design. If you're working on something and want to explore ideas together, or if you just want to grab a chat — I'd love to meet.
I'm a product designer based in New York City.
I previously worked at DEPT, a global digital agency where I led product design projects across a range of industries, and now at Creative Outsider, partnering with early-stage teams and growing companies to bring their products to life.
As a designer, I've always worked as a consultant. Sometimes embedded with a team for the long haul, sometimes brought in for a focused stretch to set direction, build foundations, and raise the bar.
Although I've worked across very different industries, the through line has always been the same: understanding problems deeply and translating them into thoughtful solutions.
My work tends to center around making sense of complex, fragmented problems and turning them into product direction that teams can build on over time. I'm at my best when the answer isn't fully clear yet, when a product needs structure, alignment, and thoughtful decisions early enough that the rest of the work can scale from it. I enjoy working closely with the product, the system underneath it, and the people building it to create intuitive experiences.
When I’m not designing, you’ll usually find me covered in clay at a pottery studio or cooking something unnecessarily complicated.
I love connecting with people and talking design. If you're working on something and want to explore ideas together, or if you just want to grab a chat, I'd love to meet!
About
Let's talk!
Kristy@thecreativeoutsider.com
© Kristy Chan 2026. All Rights Reserved
About
Let's talk!
Kristy@thecreativeoutsider.com
© Kristy Chan 2026. All Rights Reserved